The 5 Essential Laws of Hospitality with Bob Pacanovsky, Black Tie Experience

How often does your brand get talked about?  When people talk about your brand they become storytellers for it.  Do they become storytellers because of the customer service you provide?  Maybe.  But you need more.

You need the 5 Essential Laws of Hospitality for your organization.  Providing customer service is necessary as it brings people to your business. Hospitality, however, is essential, as it brings your customers back, increasing your loyalty, retention, and revenue.

You’ll learn why most people forget about ordinary service but always remember the hospitality shown to them.    When this happens, you create your organization's storytellers (or Brand Ambassadors).  They become marketers for you and are the ones who can’t wait to tell others about their experiences with your organization and your people.

The 5 Essential Laws of Hospitality are
The Law of Connect
The Law of Engagement
The Law of Trust
The Law of Appreciation
The Law of Wow

The Why, What, & How of Exemplary Leadership
Emerge as a Champion

There are three cornerstones of success in life. Our Why, our What, and our How.

Each of these, in harmony and flow with each other, form the foundation of our success and leadership. Together they define our purpose, align our actions, and guide our methods. This powerful and exciting combination becomes a bedrock of not just personal achievement, but also exemplary leadership – unlocking pathways to unleash our full potential and inspiring others to do the same – both in life and business.

Roxanne Kaufman is the founder and CEO of ProLaureate Ltd., a leadership development firm. She is a warm, down to earth, engaging person who is passionate about unleashing the leader in others and helping people and organizations create cultures, lives, and legacies of genuine and authentic leadership and success. She is a highly respected and sought-after speaker, presenter, and published author; and a certified master, executive coach, and facilitator in both The Leadership Challenge®, Leadership Practices Inventory® 360 and i3 Transformational Leadership®. She is also an authorized partner of Wiley Publishing in both Everything DiSC® and The Five Behaviors®, and an award-winning business and marketing strategist.